FAQ

To avail our rent a car Dubai service, the hirer, if he/she is a resident, must be at least 25 years of age and should be in possession of a valid UAE driving license that is at least six months old. As for tourists, they must hold a valid International License in addition to other documents such as a Visa and Passport Copy. If you require further assistance, please contact your local Luxury Class Reservations Office with your query.

No, there no specific procedures when it comes to parking anywhere in the UAE. Although parking is readily available, be wary of the paid parking zones where you need to pay the relevant fees through parking meters or the RTA app.

Almost all the roads in the country are radar-controlled, and you should strictly remain within the specified speed limits and follow the highlighted on-road signs. Some of the common traffic violations within the country include dangerous driving, speeding, illegal overtaking, and using a mobile while driving.

If your rental car, like a suffers a breakdown or accident, do not worry! At Luxury class Car Rental, we offer 24/7 roadside assistance to any location within the country. If your vehicle is involved in an accident, kindly do not move the car from the point of accident or damage, except in the cases where there is only minimal damage or if the vehicle is causing a traffic obstruction. Contact the police as soon as possible and remain with the car till they arrive. The customer is required to provide us with a police report so that we can claim insurance.

If required, we shall also provide a replacement vehicle to the hirer in place for the damaged vehicle.

For any roadside assistance, reach out to us using our 24HR: +971-58-1155-404.

1. UAE Residents: UAE Driver’s License.
2. Visitors (on visit/transit visa) from GCC Countries: A valid GCC Driver’s License.
3. Visitors/Tourists from countries outside the GCC (on visit/transit): a Valid International Driver’s License.

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

Yes, an additional driver will be permitted to drive the vehicle for a minimal fee. It should also be noted that, if there is another driver, his/her passport and driving license and Passport or Valid UAE I’D should also be submitted during the time of the rental.

Based in Dubai, our corporate office is located Prime business center JVC 1. If you require any assistance with regard to booking, kindly contact our reservation office with your query.

If the rented vehicle, such as Toyota Yaris rental car, is returned at a date later than what is mentioned in the contract, the renter is liable to pay the late return charges. The fee associated with it is directly dependent on the type of vehicle. If you do inform us beforehand about the late delivery, then you will only be required to pay for the additional day/days for which you had used the vehicle. In most cases, late returns less than 1 hour will not be charged extra. If the car is returned more than 2 hours late, then an additional day’s fees shall be levied.

All of our vehicles at Luxury class Car Rental, including 4-wheel drives, should only be used on regularly maintained roads. Off-road use is a clear violation of the rental agreement.

Any customer who has a valid UAE Driving License, which is at least one year old, is eligible for CDW.

No, seats should not be taken out of the van. If it’s taken out, then it is a clear violation of the rental contract.

If you decided to drop off the vehicle at a location other than what was initially agreed, then you might be required to pay a minimal fee against it. Kindly get in touch with your local Luxury class car rental Reservation Office for more details.

Generally, rentals periods starting from Noon on Thursday and extending through to Sunday Noon qualify under the weekend rate, provided the car is kept over on Saturday night. However, there are some exceptions to this rule, and if the vehicle is not returned by the end of Sunday, the customer will be required to pay an extra day’s charges.

Subject to availability, we do provide our delivery and pick-up of the vehicles in our car rental service to any location within the country.

Yes, we do charge a minimal fee to drop-off or pick-up the vehicle from airports.

Salik is Dubai’s toll road system based on RFID technology. All of our vehicles are installed with a Salik tag, and each time a car crosses it, you will be charged an amount of 5 AED.

When you return the rented vehicle, the fuel level on the car or van should be the same as it was when the vehicle it was handed over to you. If the fuel level is considerably lower, the hirer will be charged for both the fuel and service charges.